Greetings, fellow hookers! I hope this week finds you well, and getting in some creative yarn time?
First up, regular readers may remember my excitement a few weeks back upon discovering Craftsy’s new subscription service. As I said, I happily signed up for the free 7 day trial, correctly figuring that there was nothing to lose and everything to gain by checking it all out. I browsed loads, chose a few classes, bought materials, and then paid my first month subscription. So far, so good.
I am a novice knitter, as some of you know, and happily embarked upon my first sweater with a highly recommended Craftsy class by Amy Ross. I ran into frustrating issues getting the gauge correct, and asked a question of the tutor. Having access to an interactive class and being able to ask questions was a big draw for me, so you can imagine my disappointment when over a week later I still had no response. I then struggled to find my original question in the discussion feed, quickly noticing that the time stamps made no sense, and that the feed itself is not user friendly. My own Bluprint feed was no help as it was showing activity from multiple other users, not just myself. So I contacted the customer support team using the Chat option.
A very speedy response explained how to make my Activity feed personal, so I could see my questions. However, it then came to light that there is an ongoing techincal issue which is preventing tutors from seeing / answering questions. Users have not been informed about this, and even more frustrating – no information is available as to when this issue will be fixed. So I was paying money for a time-based subscription, yet found myself unable to continue with the project until my tutor question was answered, and the service could give no estimate as to when that might be. The only response from the service rep was that I needed to understand that coding is a complex process!
So, alas I must report that, much as I have every faith in the quality of the Craftsy classes themselves, I have no trust in the (new to the market) Bluprint subscription service. I have been back into the forum today to see if my question of a fortnight ago has been answered, so at least I can proceed with the pattern for which I have purchased specific supplies, but I still cannot see any response. I have therefore cancelled my Bluprint subscription.
So disappointed to share this update with you!! Have you signed up? I notice that there are a few subscription services of this kind around right now. Have you joined any? Would love to hear about your experience!
Anyhoo. I wanted report back to you as promised, and there you have it. But there are worse things in this life than a poor experience with a subscription service, right?! One must simply move on. So, I’d like to end on a happy note and share with you the two new squares that I’ve hooked up this past week! This is ‘Star Crossed’ by Helen Shrimpton, a lovely free pattern on Ravelry. I added two rounds of surface crochet because I wasn’t mad keen on how my colours panned out at the end – happier now 🙂
And this is ‘Paula’s Pendant’ by Margaret Hubert from her lovely publication, ‘The Granny Square Book’, extended by me to include four extra rows, thereby bring it up to 8 inches, for my ongoing blanket project:
Finally, I’m chuffed to share that I’ve got my design head on again and I’m working on a new square of my own, which I hope to share with you next week. Yah!
Until then, I wish you happy hooking 🙂 ❤